Active Listening
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Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness
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Being aware of others' reactions and understanding why they react as they do.
Service Orientation
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Actively looking for ways to help people.
Speaking
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Talking to others to convey information effectively.
Monitoring
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Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion
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Persuading others to change their minds or behavior.
Critical Thinking
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Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension
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Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making
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Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving
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Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
